Service Level Agreement

The Ministry of Investment is keen to fulfill investors’ satisfaction by providing E-Services that meet the required standards and that are within the acceptable timeframe. The specified time is subject to change in case the investor did not provide all the required documents/information and to the time taken by a third party, such as other government agencies to process the transactions, if the service requires such processing. Investors must also comply with the terms and requirements of each service as shown in the E-Services manual.

For more information about all the available and updated E-Services, please refer to the E-Services manual by: E-Services manual.

Level of Providing E-Services:

Complaints and Inquiries:
ChannelRequest TypeExpected Response TimeExpected Resolve Time
Call center
InquiryInstantInstant
ComplaintInstant2 working days
Email
InquiryInstant2 working days
ComplaintInstant2 working days
Inquiries & Complaints E-portal Tickets
InquiryInstant2 working days
ComplaintInstant2 working days
(Twitter)
Inquiry2 working hours12 working hours
Complaint2 working hours12 working hours
E-Services
ServiceService AvailabilityService Execution Time
(Working Day)
Issuance of services license
24 /7
2
Issuance of Mining License
24 /7
2
Issuance of Agricultural License
24 /7
2
Issuance of Entrepreneur License
24 /7
2
Issuance of Consulting License for Engineering Offices
24 /7
2
Issuance of Consulting License for Technical & Economic Communication Offices
24 /7
2
Issuance of industrial license
24 /7
2
Issuance of license for a scientific and technical office
24 /7
2
Issuance of temporary certificate to submit proposals for government projects
24 /7
2
Issuance of temporary licenses for the performance of a government/ semi-government contract
24 /7
2
Issuance of real estate license
24 /7
2
Issuance of commercial license
24 /7
2
Issuance of transport license
24 /7
2
Issuance of audiovisual media license
24 /7
2
Issuance of serving agents and providing workers services License
24 /7
2
Issuance of printing and publishing license
24 /7
2
Issuance of professional license
24 /7
2
Activity amendment in the investment license
24 /7
Instant
Shareholders amendment in the investment license
24 /72
Change of legal entity in the investment license
24 /72
Opening of branches or marketing centers
24 /7
Instant
Closure of branches or marketing centers
24 /7
Instant
Change of commercial name or one of the partners in the investment license
24 /7
Instant
Ownership\Sale of property
24 /71
Voluntarily cancellation of license
24 /72
Issuance of regional headquarters (RHQ) license
24 /72
Issuance of foreign law firms license
24 /72
Re-allocation of shares or exit/entry of shareholders or merge companies
24 /72
Transfer of ownership to inheritors of individual entities into a company
24 /72
Adding or modifying or eliminating services or products of (services/industrial projects)
24 /72
Capital reduction
24 /72
Capital increase
24 /7Instant
Increase of manpower for industrial projects
24 /7Instant
Change of location
24 /7Instant
Modifying the nationality of the foreign investor
24 /72
License renewal
24 /7Instant
Conversion of foreign entity to 100%
24 /7Instant
Issuance of cancel support letter
24 /72
Renewal of licenses for liquidation purposes
24 /7Instant
Updating entity’s contact information
24 /71
Transfer of sponsorship of the foreign investor
24 /73
Renewal of residence permit of the investor whose license is cancelled
24 /73
Exit-Re-Entry visas of the Investor whose license is cancelled (licenses for liquidation purpose)
24 /73
Final exit of the investor whose license is cancelled
24 /73
Issuance of supporting letter for investor profession
24 /73
Extension of the written notification deadline
24 /73
Reply to the written notification
24 /73
Government Data Update
24 /73
Ending of service suspension for an investor in Passports Department
24 /71
Opening an account for the Saudi investor
24 /7Instant
Changing the E-mail
24 /7Instant
Issuance of supporting letter for higher professions
24 /73